Account

Need to make a change to your family, your contact details or update medical information?

• How do I update my contact details?
• What does photo consent mean?
• Child Collection Password Requirements
• I can’t find my child’s class on my family portal
• Can I get a refund?
• Can I change my booking?
• How do I make a change to my booking?
• What if I want to cancel a booking or session after the 14-day cooling-off period?
• Can I add more sessions to an existing booking?
• Can I receive a credit for booking changes?
• How do I manage my own bookings via the Customer Booking Management system?
• How do I cancel a session?
• How do I swap a session?
• How do I change the time slot of a session?
• Can I check if my booking is confirmed?
• How do I make a complaint?
• How do I update my family member's Medical Notes or Dietary Requirements / Allergies details?
• What do I do if my child's unwell?
• How do I reset my account password?
• How do I login to my account?
• How do I create an account?
• Will the clubs go ahead if my child's school closes due to a strike?