---
title: Account | Help Centre
description: Need to make a change to your family, your contact details or update medical information?
---

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1. [Help Centre](https://info.premier-education.com/en/help)
2. [Account](https://info.premier-education.com/en/help/account)

# Account

 Need to make a change to your family, your contact details or update medical information?

- [Does Premier have a mobile app?](https://info.premier-education.com/en/help/does-premier-have-a-mobile-app)

## Account

- [How long does a refund take, and how will I receive it?](https://info.premier-education.com/en/help/how-long-does-a-refund-take-and-how-will-i-receive-it)
- [I paid with Tax-Free Childcare or Childcare Vouchers - how does my refund work?](https://info.premier-education.com/en/help/i-paid-with-tax-free-childcare-or-childcare-vouchers-how-does-my-refund-work)
- [Can I have a credit on my account instead of a refund?](https://info.premier-education.com/en/help/refund-timescales-and-how-premier-education-refunds-are-paid-back)
- [How do I request that my account and associated data is deleted?](https://info.premier-education.com/en/help/data-deletion-request)
- [How do I create an account?](https://info.premier-education.com/en/help/how-do-i-create-an-account)
- [How do I login to my account?](https://info.premier-education.com/en/help/how-do-i-login-to-my-fami)
- [How do I reset my account password?](https://info.premier-education.com/en/help/how-do-i-reset-my-account-password)
- [How do I update my contact details?](https://info.premier-education.com/en/help/how-do-i-update-my-contact-details)
- [I can’t find my child’s class on my family portal](https://info.premier-education.com/en/help/i-cant-find-my-childs-class-on-my-family-portal)
- [How do I update my family member's Medical Notes or Dietary Requirements / Allergies details?](https://info.premier-education.com/en/help/how-do-i-update-my-family-members-medical-notes-or-dietary-requirements-/-allergies-details)
- [What does photo consent mean?](https://info.premier-education.com/en/help/what-does)
- [How to Change Your Child's Class Name](https://info.premier-education.com/en/help/how-do-i-change-my-childs-class-name)
- [Child Collection Password Requirements](https://info.premier-education.com/en/help/child-collection-password)
- [What happens if Premier Education cancels a session?](https://info.premier-education.com/en/help/what-happens-if-premier-education-cancels-a-session)

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## Manage Bookings

- [How do I manage or amend my booking in the Premier Education Family Portal?](https://info.premier-education.com/en/help/how-do-i-manage-or-amend-my-booking-in-the-premier-education-family-portal)
- [How do I move sessions to different dates?](https://info.premier-education.com/en/help/how-do-i-move-sessions-to-different-dates-or-times)
- [How do I change the time slot of a session?](https://info.premier-education.com/en/help/how-do-i-change-the-time-slot-of-a-session)
- [Can I check if my booking is confirmed?](https://info.premier-education.com/en/help/can-i-check-if-my-booking-is-confirmed)
- [Can I add my child to a waiting list?](https://info.premier-education.com/en/help/can-i-add-my-child-to-a-waiting-list)
- [Can I cancel my booking and get a refund?](https://info.premier-education.com/en/help/can-i-cancel-my-booking-and-get-a-refund)
- [How do I cancel a session?](https://info.premier-education.com/en/help/how-do-i-cancel-a-session)
- [What should I do if my child is unwell and can’t attend?](https://info.premier-education.com/en/help/what-do-i-do-if-my-childs-unwell)

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## Miscellaneous

- [Will the clubs go ahead if my child's school closes due to a strike?](https://info.premier-education.com/en/help/will-the-clubs-go-ahead-if-my-childs-school-closes-due-to-a-strike)
- [How do I make a complaint?](https://info.premier-education.com/en/help/how-do-i-make-a-complaint)

- [Account](https://info.premier-education.com/en/help/account#main-content)
  
  
  
  
  
    - [Account](https://info.premier-education.com/en/help/account#account)
    - [Manage Bookings](https://info.premier-education.com/en/help/account#manage-bookings)
    - [Miscellaneous](https://info.premier-education.com/en/help/account#miscellaneous)
- [Childcare Funding](https://info.premier-education.com/en/help/childcare-funding)
- [Holiday Camps](https://info.premier-education.com/en/help/holiday-camps)
- [Activities](https://info.premier-education.com/en/help/activities#main-content)
  
  
  
  
  
    - [Wraparound Care](https://info.premier-education.com/en/help/activities#wraparound-care)
    - [Clubs](https://info.premier-education.com/en/help/activities#clubs)
    - [What is...?](https://info.premier-education.com/en/help/activities#what-is)
    - [Nerf Games](https://info.premier-education.com/en/help/activities#nerf-games)
- [Checkout](https://info.premier-education.com/en/help/checkout)
- [Safeguarding](https://info.premier-education.com/en/help/safeguarding)
- [Coaching](https://info.premier-education.com/en/help/coaching)

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