Account
Need to make a change to your family, your contact details or update medical information?
Account
- How long does a refund take, and how will I receive it?
- I paid with Tax-Free Childcare or Childcare Vouchers - how does my refund work?
- Can I have a credit on my account instead of a refund?
- How do I request that my account and associated data is deleted?
- How do I create an account?
- How do I login to my account?
- How do I reset my account password?
- How do I update my contact details?
- I can’t find my child’s class on my family portal
- How do I update my family member's Medical Notes or Dietary Requirements / Allergies details?
- What does photo consent mean?
- How to Change Your Child's Class Name
- Child Collection Password Requirements
- What happens if Premier Education cancels a session?
Manage Bookings
- How do I manage or amend my booking in the Premier Education Family Portal?
- How do I move sessions to different dates?
- How do I change the time slot of a session?
- Can I check if my booking is confirmed?
- Can I add my child to a waiting list?
- Can I cancel my booking and get a refund?
- How do I cancel a session?
- What should I do if my child is unwell and can’t attend?