Account

Need to make a change to your family, your contact details or update medical information?

• Can I check if my booking is confirmed?
• How do I make a complaint?
• How do I update my family member's Medical Notes or Dietary Requirements / Allergies details?
• What do I do if my child's unwell?
• How do I reset my account password?
• How do I login to my account?
• How do I create an account?
• Will the clubs go ahead if my child's school closes due to a strike?
• How do I update my contact details?
• What does photo consent mean?
• Child Collection Password Requirements
• I can’t find my child’s class on my family portal
• Can I get a refund?
• Can I change my booking?