*Premier Education request 48 hours’ notice of any amendments to bookings.
If you need to swap a session, you can do this quickly in your online account by following these steps:
Step 1: Visit www.premier-education.com and log into your Premier Education account.
Step 2: Go to your Family Portal.
Click on Account followed by My bookings
Step 3: You will now see a calendar with all your current bookings for each month.
Click on the booking you wish to amend, then select Amend Booking,
A new calendar will appear:
Once you have cancelled the session by selecting to Clear Day, select the New Date, choose the Time Slot, and click Show Summary.
If you have purchased Flexi-Booking (see T&Cs) with the booking you are amending, the summary will show the swap with no extra charge.
Select Complete Amendment.
That’s it! ✅
Your booking will be updated straight away.
Troubleshooting:
If the date you'd like to move your session to does not appear on your current calendar, scroll to the bottom and select ‘Show future dates’.
This will allow you to view and select upcoming courses as options to reschedule your cancelled session.
Once you've chosen the desired date, click ‘Show Summary’.
Then, complete the amendment process by selecting Complete Amendment.
If you experience any further issues, please get in touch with our Customer Solutions Team - info@premier-education.com