How do I swap a session?

*Premier Education request 48 hours’ notice of any amendments to bookings.  

If you need to swap a session, you can do this quickly in your online account by following these steps:


Step 1: Visit www.premier-education.com and log into your Premier Education account.


Step 2: Go to your Family Portal.

Click on Account followed by My bookings

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Step 3: You will now see a calendar with all your current bookings for each month.

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Click on the booking you wish to amend, then select Amend Booking,

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A new calendar will appear:

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Once you have cancelled the session by selecting to Clear Day, select the New Date, choose the Time Slot, and click Show Summary.

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If you have purchased Flexi-Booking (see T&Cs) with the booking you are amending, the summary will show the swap with no extra charge. 

Select Complete Amendment.

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That’s it! ✅

Your booking will be updated straight away.


Troubleshooting:

If the date you'd like to move your session to does not appear on your current calendar, scroll to the bottom and select ‘Show future dates’. 

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This will allow you to view and select upcoming courses as options to reschedule your cancelled session. 

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Once you've chosen the desired date, click ‘Show Summary’. 

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Then, complete the amendment process by selecting Complete Amendment. 

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If you experience any further issues, please get in touch with our Customer Solutions Team - info@premier-education.com