We can’t receive emails right now due to the global Microsoft 365 issue.
A wider problem with our email provider means emails sent to us aren’t reaching us at the moment. We can still send emails, so we can still reply to you. We’re watching this closely and will update this page as we get updates.
For most queries
You can use our online form and we’ll get back to you via email. Our lines are busier than usual, so keeping calls for urgent matters helps us help everyone.
If it’s urgent, call us
Call 01953 499040 (9am-5pm) if your query is about a session today. For example:
- You’re running late to collect your child
- Your child won’t be attending today
- You have a concern about a child’s safety or wellbeing
- You can’t get into a booking you need for today
If a child is in immediate danger, call 999.
If you emailed us today
Your email may be delayed or may not have reached us. Please follow the steps above accordingly.
Booking
You can still book through the Family Portal and app as normal.
Updates
09:58 - There is no indication at this time as to when all services will be running as normal. We will update this article as we receive updates from Microsoft.