The portal won’t let me select the wraparound sessions I need - why?

The most common reasons a session can’t be selected:

• The session starts within 2 hours — online booking closes 2 hours before each session begins.

• The session is full — ask about the waiting list (see “How do wraparound care waiting lists work?”).

• Your child’s year group isn’t eligible for that course.

If none of these apply and you’re still seeing an error, contact us via the Contact Us form with a screenshot, the school name, and the sessions you’re trying to book.