Sage Pay Transaction Authentication Issues

If you face issues attempting to authenticate a payment online, follow these steps..

Are your contact details up to date with your bank? 3D Secure V2 uses 2 factor authentication and if you have not recently confirmed your details via online banking then the process can break down
If you are using a desktop PC or laptop
- Ensure you're using an up-to-date web browser
- Try using a different web browser
- If you use Ad Blocking software extensions in your browser, try adding an exception to the Family Portal and Sage Pay
- Check for potential blocked popups
If you are using a mobile device such as a phone or tablet
- Ensure your banking app is downloaded and installed on the same device
- Do you have sufficient mobile network? If your network drops during the 3D Secure authentication it will cause problems
Attempt to pay on a different device e.g. a Laptop or PC, don't worry after you log in your checkout will still be there
Use an alternative debit or credit card